Privacy Policy

Elephant Rock Hotel is committed to protecting and respecting your privacy.  We adhere to the Privacy Policy together with any disclaimers to set out the basis on which any personal data we collect from you or that you provide to us, or that is provided to us relating to you by any means will be processed. 

Information we may collect from you

We collect personal data from you which you volunteer by providing us with said data or via our services with which you interact.  We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us during our legitimate business activities.

We may collect and process data including the following in the course of providing services to you, which could contain your personal data;

Your full name; your address; your various email addresses; your various phone numbers including mobile phone numbers; your nationality; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered with third parties for us to provide services to you; details of your relationship to other parties; details of your membership of professional or other organisations; your date of birth; details of your children and other relations; medical details, including details of allergies; details of your car registration number; details of you driving licence; details of your passport and all other data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as providing accommodation, leisure, food and drink related services to you.

We may also process other data, which is not personal data

When you access our website of Wi-Fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data.  This information may be used to help us to improve our website and the service we offer and to offer services to you.

Security and where we store your data

We are committed to protecting the security of your personal data.  We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use.  As effective as modern security practices are, no physical or electronic security system is entirely secure.  We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the internet.  We will continue to revise policies and implement additional security features as new technologies become available.  Cloud-based solutions for web hosting, email hosting or proprietary software are primary in use.  Please note that we do not authorise any third party to use your personal data for their own purposes.  By submitting your data, you agree to this transfer, storing and processing.

Uses made of your personal data

We use your personal data that we hold to:

• In our legitimate interest of advertising our services, provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
• Carry out our obligations arising from any contracts entered between you and us
• In our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion
• Comply with legislation
• Notify you about changes to our services

Services

• Accommodation
• Leisure
• Restaurant, bar service and other food-related services
• Conference and corporate

We may use your data to send you information relating to our services, events and products which may be of interest to you.  If you do not want us to use your data in this way, please notify us to that effect.

Cookies

We use cookies to optimise the user-friendliness of our website, and to understand how our website is used. Cookies are small files sent to your web browser and stored locally on your computer. Some cookies are temporary and will be erased upon closing the browser, others are stored for a longer period or permanently until the expiration date, or until they are manually erased from your browser-cache.

Cookies do not enable us to identify you as an individual, and in no way do cookies give us access to your computer. You can choose to accept or decline cookies. However, most web browsers accept cookies. You can usually modify your settings to decline cookies, if you prefer, though this may prevent you from taking full advantage of our website.

Links to other sites

Our website may, from time to time, contain links to and from other websites.  If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies.  Please check those policies before you submit any data to those websites.

Your rights

As an individual, you have certain rights to apply to us to provide information or make amendments to how we process data relating to you.  These rights apply in certain circumstances.

The controller for the purposes of GDPR is Landsdowne Holdings Limited

Changes to this policy

We reserve the right to change this policy from time to time in our sole discretion.  If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it.  By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this policy as modified.

Contact us

Questions, comments, requests and complaints regarding this policy and the information we hold are welcome and should be addressed to us at info@elephantrockhotel.co.uk

All requested will be dealt with promptly and efficiently.